Are Bots the Real Stars of the Digital Workplace?

Just don't expect a human to walk through the office door. Every consultant and research firm, including McKinsey, Gartner, Forrester and Constellation Research, predict this will be the year of bots, specifically chatbots. Just so we're all on the same page, a bot (short for "robot") is an automated program that runs over the internet. Chatbots simulate conversation, ideally making it feel like you're chatting back and forth as you would with a human. Chatbots are powered by a rules engine or artificial intelligence and simulate conversation with audio, text or both.