Chatbots: the future of artificial intelligence for e-commerce

To make it simple, chatbots are automated programs that can simulate conversations with people to answer queries and to execute specific task requests. This technology is called Artificial Intelligence (AI). AI is the ability of machines or computers to imitate human thinking or decision making. Chatbots have been around for quite a while now, but the real progress is their new capacity to adapt to the customer through the Machine Learning (ML) process. The way people interact with AI is going to define a new social norm.