3 User Experience Principles To Save Bots From An Early Grave - ARC

Editor's note: This guest column was written by Applause cofounder and general manager of emerging market products Roy Solomon. Bots are all the rage this year. Often called "conversational agents" or "dialog systems," researchers and programmers around the world are creating assistants that help people with tasks like with travel arrangements, finding food, live music and more. The biggest technology companies like Facebook, Google and Microsoft are heavily investing in bots. Despite the hysteria, bots are already viewed as a disappointment.