The 200 billion dollar chatbot disruption

In 2014, Facebook acquired WhatsApp for 19 billion. That astronomical number set off waves of speculation as to what value Facebook could possibly see in a company with just 55 employees and roughly 20 million in revenue, although it had 500 million users. At last week's F8 conference, that vision became a lot clearer, and it's big. Chatbots will cause a near-term disruption in how businesses interact with consumers, and a long term paradigm shift in how people will interact with machines. The easiest way to see why chatbots will make a near term impact on everyday consumers is by comparing a modern day customer support call to a chatbot experience.