The Integration of Human and Digital Labor

Doom and gloom scenarios for massive unemployment usually put the blame square on emerging cognitive technologies, including Robotics Process Automation (RPA), artificial intelligence and machine learning. This disruptive digital destiny is predicted by some to affect two-thirds of the knowledge worker marketplace and eliminate millions of jobs from the economy. However, automation can also create new jobs and enhance human skills and expertise. Certainly, as businesses and governments seek to streamline processes and reduce costs, many jobs will likely be reconfigured and redesigned, especially middle-income routine work. But that doesn't mean humans are going anywhere: Ultimately, cognitive technologies can transform the enterprise into a powerful innovation engine.