ICICI Bank ICICI Bank introduces 'Software Robotics' to power banking operations

Mumbai: ICICI Bank, India's largest private sector bank, today announced the deployment of'Software Robotics' in over 200 business processes across various functions of the bank. The bank is the first in the country and among few, globally, to deploy'Software Robotics' that emulates human actions to automate and perform repetitive, high volume and time consuming business tasks cutting across multiple applications. At ICICI Bank, software robots have reduced the response time to customers by up to 60% and increased accuracy to 100% thereby sharply improving the bank's productivity and efficiency. It has also enabled the bank's employees to focus more on value-added and customer-related functions. The software robots now perform over 10 lakh banking transactions every working day.