77% of Doctors Believe Chatbots Will Treat Patients Within the Next 10 Years

AUSTIN, Texas--(BUSINESS WIRE)--AI advancements have ascended to the point of ChatGPT passing the U.S. Medical Licensing Exam, opening the door for practice integration and patient treatment. According to Software Advice's 2023 Medical Chatbot Survey, nearly half of doctors (45%) believe ChatGPT is a valuable tool and 77% believe that AI-powered chatbots will be able to treat patients safely within the next 10 years. Today's chatbots are mostly used for admin work at medical practices, and they are great at automating work. The three most common patient uses for medical chatbots include scheduling appointments (72%), requesting prescription refills (66%), and providing requested data like medical history (63%). A notable 46% of chatbots are currently being used to assess symptoms and determine whether a patient needs immediate assistance or can wait for an appointment, but we predict this number will grow rapidly in the next few years.