How AI, drones and mobile are influencing retail

ARTIFICIAL INTELLIGENCE (AI) is everywhere and it's as big a dent in cyberspace as it is in the real world. According to PwC's Global Consumer Insights Survey 2018, AI is making waves in the world of retail. "In some ways, AI is the future of retail," says the report. The report found that 45 percent of store operators intended to increase their use of AI within the next three years to transform their business, improving customer engagement boosting how customer insights are generated from social media. Globally, customers too are adopting AI tools in the home to improve their lifestyle and experience.