Fueling 5G revenue growth with big data, machine learning & AI-driven analytics - TechHQ

One industry that's always been at the cutting edge of technology is telecommunications. If we consider some of the breakthroughs made in human achievements, the most significant involve communication technology – from wired telegraph relays crossing vast continents to the invention of the telephone, to the world-crossing internet and the ubiquitous mobile phone. The need to communicate being at the heart of human behavior means that modern communications service providers (CSPs) operate in a highly competitive market; everyone needs to connect. Unless companies can find differentiation from one another, the technology that underpins the many services (like landlines, internet and mobile) is interchangeable, for businesses and consumers alike. After all, changing one's cellphone provider can be as simple as flicking a software toggle switch in a phone's settings to use SIM B, not SIM A. Retaining profitability is essential for CSPs as it is in every other vertical, of course, and with a saturated market that's based on technology, the challenges in the sector are very specific.