Why conversational AI needs to feel more human, not sound more human

Were you unable to attend Transform 2022? Check out all of the summit sessions in our on-demand library now! With more and more of our lives spent online, it's no wonder today's headlines are rife with stories that sound like science fiction plot lines blurring the lines between human and computer. Earlier this year, a Google engineer voiced concerns that its chatbot model LaMDA had become sentient. Shortly after, the head of global affairs for Meta published a lengthy article about the impactful experiences that immersive technology makes possible, which featured an image of a man playing chess with a humanoid hologram -- implying technology can generate and replace that kind of human-to-human experience.