What is a chatbot and how can it improve customer service?

Chatbots are no longer a new technology in customer service. Customers are using them to get support across a variety of industries, whether they need help changing a hotel reservation, paying a bill, or finding the perfect lipstick color. Business use of chatbots and conversational AI is only going in one direction. Gartner predicts that 70 percent of customer interactions will involve emerging technologies such as machine learning, chatbots, and mobile messaging by 2022--a 15 percent increase from 2018. Creating a better customer experience with a chatbot shouldn't be daunting, and with the right tools a business can get started quickly.