Enable conversational chatbots for telephony using Amazon Lex and the Amazon Chime SDK

Conversational AI can deliver powerful, automated, interactive experiences through voice and text. Amazon Lex is a service that combines automatic speech recognition and natural language understanding technologies, so you can build these sophisticated conversational experiences. A common application of conversational AI is found in contact centers: self-service virtual agents. We're excited to announce that you can now use Amazon Chime SDK Public Switched Telephone Network (PSTN) audio to enable conversational self-service applications to reduce call resolution times and automate informational responses. The Amazon Chime SDK is a set of real-time communications components that developers can use to add audio, messaging, video, and screen-sharing to your web and mobile applications.