How AI is changing the way we assess vehicle repair

The insurance industry is one that is just beginning to tap into the potential of artificial intelligence. If you've been monitoring the ImageNet challenge over the years, you know that AI's image classification surpassed human accuracy about 18 months ago, indicating the technology is reaching a stable and mature state. Once a technology is customer-ready, it's important that it's also customer-centric -- in that it solves an inherent problem. Using AI technology to automate a visual task, such as inspecting damage to a car, is a nearly instant way to provide insurance customers with crucial information about the extent of the damage. Image classification AI within the app compares the customer's photos with thousands of other anonymized crash photos to generate a cost estimate for their repair.