Tuning and maintaining algorithms: The Achilles' heel of AI projects

People love to talk about artificial intelligence tools' potential to make content management and CRM... You forgot to provide an Email Address. AI projects require continuous human monitoring, or its results degrade into something at best irrelevant to the business and at worst detrimental to business goals and harmful to customers. In content management systems, AI can police network activity in both sales and service data stores for potential fraud and report suspicious customer activity to experts who can take a closer look. "That's where the hard part is," said Thomas Dong, OpenText's vice president of product marketing, acknowledging that product marketers sometimes do simplify AI project requirements because the processes around advanced analytics aren't always easy to explain.