7 moves IT leaders should make before a digital transformation

In late 2018, digital readiness ranked as the top concern in enterprise C suites in a survey conducted by North Carolina State University's Poole College of Management. That's not a surprise considering that enabling digital readiness is more than just digitizing information. Work processes must be retooled to work in a digital environment, employees must be trained--and digitized information must be trusted. SEE: Digital transformation in 2019: A business leader's guide to future challenges and opportunities (Tech Pro Research) What best approaches and projects should IT leaders pursue to facilitate digital transformation? CRM, sales, products and service systems should be cross-linked so that personnel in customer-facing departments have complete and consistent information on customers.