3 reasons AI isn't ready to replace human sales reps just yet

According to a study by Oracle, almost 80 percent of businesses have already implemented or are planning to adopt AI as a customer service solution by 2020, and a recent report by Deloitte and Oxford University suggests telesales could be the next to go. Other experts are ambivalent about whether AI is really advanced enough to take over the role of a talented sales representative. AI is already being used in the sales field to respond to basic email or chat inquiries, organize sales interactions, and follow up with leads. However, recent studies show that even the most advanced uses of AI bots still struggle when faced with complex user queries, and experts argue that if rolled out too early, bots may frustrate users and create more problems than solutions. Here's why it's too early for AI to take over the role of sales representative just yet.