NVM at DF18: AI trends to watch

Technology in today's Age of the Customer is simultaneously increasing customer expectations and making service more complex. In the last few years, smarter algorithms, artificial intelligence (AI), self-service channels and analytics have exploded, and 56% of global consumers say they have higher expectations for customer service now than they had just one year ago. This wave of innovation is also bringing exciting opportunities for service managers to transform their brand's customer experience. Bluewolf, an IBM Company, predicted that AI will impact customer service in four key areas in 2018. Guiding -- Predictive and machine learning models to instruct next best action with the customer.