Why We Should Take a Historical--not Hysterical--view of Automation in the Workplace GovLoop

Why is change so hard? We delight in things that are new. I'm thinking about how history has treated new technology. Things that are designed to make life easier (the steam engine, factory automation) are initially met with cynicism. Today we're a decade into mainstreaming artificial intelligence (AI), and organizations are excited about the potential, but still cautious about adoption.