People want AI for its brain power, not its people skills

Artificial intelligence ("AI") is fast becoming the next great democratizer for services. In the medical field, 56% of consumers surveyed see its potential to lower cost and break down barriers in providing medical access to lower income adults. And the beginnings of that technology can already be seen: an AI system has successfully identified autism in babies with 81% accuracy, while a Stanford-led experiment used AI to identify skin cancer with 91% accuracy. But as much as these technologies develop and become more successful in application, the majority of consumers still want a human touch accompany cutting-edge tech. While consumers trust AI to make vital decisions on the back end in terms of data processing and analysis, they still prefer a human to deliver information to them or to help explain a result.