Chatbots Depend On Continuous Collaborative Improvement

There is much more initial effort required to launch a mobile app compared to a chatbot. This might be an enticement to rather focus on a conversational interface. The truth is, although the initial work is less with chatbots, the real work starts once your chatbot is in production. With a mobile app, you dictate the structure of the data prior to input; and this is defined early on in the design. The one thing which should never happen is the app crashing.