How Chatbot Helps Businesses Improve Customer Service?

Chatbots are the future of brand engagement. Engaged customers are likely to proceed to the bottom of your sales funnel. The key to increase sales and customer loyalty is by improving your customer's experience. Customers are smarter today than they were five years ago and they expect you to be adept at your communications with them. Gartner predicts that by 2020, a customer will manage 85 per cent of the relationship with a business without interacting with humans and hence, the increased demand and adoption of self-help service.