The Best Chat Bot Tools for Web & Facebook Messenger Marketing

There may very well be a clear distinction between chat bots and live chat platforms. That which separates the two types of platforms is slowing going away, however. Some live chat platforms are adding automation rules, and some the bot platforms have a way to transfer new qualified conversations to a live agent. At the end of the day, as long as the experience seems human, or at least conversational, you should see similar results regardless of the type. Facebook Messenger opened up their platform to developers, which has now allowed for "bot" platforms to emerge over the past few years.