Almost all Americans are frustrated with voice channels to talk to companies

Companies want to use every channel possible to talk to their customers and interact more than before. Also: What is AI? Everything you need to know But what really matters to the customer when companies talk to them? Franklin, Mass.-based IT service company Interactions, in conjunction with The Harris Poll, conducted a study to find out how customers perceive voice channels. It carried out an online study of interactions amongst 2,022 US adults in August 2018. It wanted to focus more specifically on voice channels, when it is considered creepy, and when people prefer to speak with AI over humans.