SAS Artificial Intelligence leads to improved customer satisfaction

Konica Minolta Japan is the distributor and service provider arm of Konica Minolta Inc., which primarily manufactures multifunctional peripherals, like copiers and digital print systems. The company's goal is to develop a one-stop organization where customers can solve their office and printing issues, thereby fostering trust and loyalty. An industry leader, Konica Minolta Japan believes in the importance of incorporating AI and sensor data into its operations. The company implemented SAS to enhance business efficiency and customer satisfaction. Shouichi Yabe, Director of the Data Science Implementation Group, oversaw Konica Minolta Japan's SAS AI and IoT project.