Chatbot Tracker: Helping Productivity PYMNTS.com

Chatbots have moved into a unique position over the past few years. Rather than using chatbots to resolve customer service issues solely on company websites or for inside use at organizations, businesses have begun branching out to help optimize both internal and external organizational needs. While chatbots may be traditionally thought of as the standard instant message chat windows, they have evolved to meet the needs of today's fast-paced consumer. When it comes to chatbots, the available outlets for them reside in the cloud, resulting in text-based bots and voice-activated bots like Amazon's Alexa, Apple's Siri and Google's Home. In addition to these voice bots that are used for everything from playing music to looking up information, organizations have also dipped their toes into eCommerce with payment processing.