Conversational IVR: Here's Everything You Should Know About It

The primary focus of every business is to increase growth and value for customers, to meet and exceed their expectations. Nearly 60% of the consumers prefer to communicate with customer service through phone or email. If the customer service branch of the company uses outdated technology, the customers might not be able to reach them, and the staff cannot remain available 24*7. This is where conversational IVR comes to play. For businesses trying to get an edge in the competitive market, improving their organization's customer experience is of high priority.