Should a small business invest in AI and machine learning software?

By Rishi Mehra Artificial Intelligence (AI) and Machine Learning (ML) are the buzzwords in today's technology and business landscape. Both AI and ML are touted to give businesses the edge they need, improve efficiencies, make sales and marketing better and even help in critical HR functions. However, the general thought is that both these technologies are meant for larger companies and it makes little sense for smaller ones to embrace it. That may not be entirely true as technologies like AI & ML become ubiquitous. In fact, in some cases one may not even know the presence of such technologies in our everyday life.