Live call analytics for your contact center with Amazon language AI services

Your contact center connects your business to your community, enabling customers to order products, callers to request support, clients to make appointments, and much more. When calls go well, callers retain a positive image of your brand, and are likely to return and recommend you to others. And the converse, of course, is also true. Naturally, you want to do what you can to ensure that your callers have a good experience. Contact Lens for Amazon Connect provides real-time supervisor and agent assist features that could be just what you need, but you may not yet be using Amazon Connect.