Challenges omnichannel customer service agents face everyday

May-3-2018, 14:11:38 GMT–#artificialintelligence

Linda Yeardly presents on some of the challenges of omnichannel customer service that agents have to face everyday.

chatbot, natural language, omnichannel customer service agent face, (2 more...)

#artificialintelligence

May-3-2018, 14:11:38 GMT

Technology:
- Information Technology
  - Communications > Social Media (0.76)
  - Artificial Intelligence
    - Representation & Reasoning > Agents (0.40)
    - Natural Language > Chatbot (0.40)