Alexa and Google Assistant Are Not the Future for Business Chatbots

And usage will grow: 48 percent of consumers are expected to own a smart speaker such as Amazon Echo, Google Home, and Apple HomePod in 2019. When the technology matures to work almost perfectly, which is not yet the case, adoption will not only come close to 100 percent, but each consumer will own multiple devices (including cheap, commoditized devices) that support voice.