Collaborative Disaggregation: Law Firms Can Delight Clients with the Right Technology LegalTech Lever

I like the questionnaire style." Comments like these, you assume, refer to an Apple iPhone, Google Search, or some other product hailed for its superior user experience. When is the last time you heard a client make comments like these when discussing a law firm's legal services? Okay, maybe you've never heard a law firm client make comments like these, particularly when talking about legal services of any complexity. But that is what I heard from a potential client who had just seen a demo of the Akerman Data Law Center, a client-facing expert system that provides data privacy and security advice. Last Friday, I spent the morning in Akerman's Chicago office with Jeffrey Sharer, an Akerman partner and Co-Chair of its Data Law Practice. I planned for a discussion about legal industry innovation and a demo of the Akerman Data Law Center, but I got much more than that. Paul Stroka, Director of Legal Solutions for Thomson Reuters Legal Managed Solutions joined us for a broad discussion ...