'Hey, I Am a Human.' In Sales, the People Are Battling the Chatbots.

The Nanit baby monitor uses a high-tech camera and software to track an infant's sleep habits. It is like a $249 AI parent who stays up all night logging rollovers and breathing patterns, and doesn't need coffee the next morning. So imagine shoppers' surprise when they type a question into the Nanit website and get a response from a real person instead of a chatbot.