Technology is Transforming the Casino Industry

As a CIO, regardless of the industry you are in, you share common opportunities and potential for advancements with other CIOs when it comes to technology. These might include theft of materials, physical security of staff and customers, doing more with fewer employees and contributing to the profitability of your company. In this column, we are going to examine some hospitality technology experiments with emphasis in the casino area. The first one is biometrics, the technical term for body measurements and calculations. It has long been used as a form of identification and access control. But with the proliferation of voice recognition devices (think Amazon Alexa, Apple Siri, and Google Assistant), biometric technology has moved into guest services and the Wynn Las Vegas Casino is currently attempting to use this as a big competitive advantage.