5 Key Research Findings on Enterprise Artificial Intelligence

Hot off the press today is a FICO-commissioned research study on artificial intelligence and how Chief Analytics Officers (CAOs) and Chief Data Officers (CDOs) are responding to the current pandemic, economic uncertainty, and renewed focus on social justice. In additional to a survey, in-depth interviews with the top AI leaders at HSBC, AXA PPP, Banorte, and Chubb provides additional perspective and commentary. The entire 24-page report is available for download; however I wanted to share some highlights from the research that I found to be particularly impactful, or perhaps even surprising given the amount of hype around AI in the market today. The pandemic has caused a drastic shift in consumer behavior as individuals stay at home and adjust their daily routines. Many travel, hospitality, and restaurant workers are out of work, and those fortunate to still be employed have shifted their spending patterns.