How Covid-19 has provided the impetus for Intelligent Automation

One of the undoubted impacts of the Covid-19 pandemic has been the way in which it has expedited digital transformation. As companies have adjusted to the'new normal', they have hurriedly explored ways in which to streamline processes, harness data or shape entirely new ways of doing business. A survey by McKinsey found that globally, about 55 percent of products and/or services were fully or partially digitized as of July 2020, compared to 35 percent in December 2019 and 28 percent in May 2018. It's not just large companies that are realizing the potential of transformation. Smaller firms, which account for three fifths of the employment and around half of turnover in the UK private sector, are also harnessing digital processes and services for their millions of customers and employees.