8 predictions for A.I. and bots in the next 24 months

More chatbots will begin to solve real-world problems. In many instances, early chatbots seemed more like technologies in search of problems than customer-centric solutions. As the chatbot hype subsides, technologies mature, and companies get feedback from customers, the problems that chatbots tackle will become more obvious, and, in turn, more valuable. An example is our own ReplyYes' The Edit, which endeavors to solve the problem of product discovery for music lovers. Through a use of progressive disclosure, short keyword interactions, and machine-based curation of vinyl albums, we give customers a personalized and serendipitous experience to help them find music they love.