The lesser-known use cases of AI for the insurance sector - Express Computer

My earlier blog on AI use cases in insurance covered use cases such as customer conversations, motor on the spot claim servicing, integration with voice, fraud detection and cross-sell / upsell opportunities. Since there was a request for an encore, covering lesser known use cases, here we go. Claims beyond motor insurance AI-infused automation of claim processes in lines other than motor have picked up speed. While experts may still be required for assessment in complex and high value cases, initial steps such as entry, hard perusal, the classic step of "smelling" the low-hanging "rat" etc can be done by the AI engine, thereby freeing up the claims team for higher value work. Paperless processing When you have data coming to you in myriad forms (handwritten forms, printed forms, text, images, voice, video etc), the ability of AI engines to ingest this data at both scale and agility, and churn out meaningful insights is just amazing!