AI powered app at PNB MetLife gives a fillip to customer service - Express Computer

What are some of the key processes in which you are using AI? At PNB MetLife, technology enables us to align to two of our core values – 'Make Things Easier' and'Put Customer First'. Our strategy is structured around the concept of 3Ds – Digitise, Data and Disrupt. We digitise our day to day processes, which enables us in seamless customer delivery; we mine data and draw insights to mark predictable behaviour of the customers, thereby paving us the way to be future ready; we believe that the digital landscape is constantly evolving and hence we disrupt to keep our digital journey ongoing. Digital transformation had been a challenge for Indian companies for various reasons.