Artificial Intelligence in hospitality

Chatbots are meant to change the way we are communicating today. They can either work with a predefined set of questions or are a learning Artificial Intelligence (AI) which will get better over time and is capable of more complex conversations. The basic bot is able to tell you the nearest train station while a more developed version will be able to make an appointment for you. As we are testing the different communication solutions of tomorrow already today, we had a chat with Mr. Schubach, a hospitality automation expert with forty years of experience in hospitality operations and information systems. I think our concern should extend to the human community for both reasons: first because of our evolving comfort and social interaction with non-sentient human stand-ins, and second because we are in the process of outsourcing human labor and displacing livelihoods in favor of mechanized replacements.