AI: Understanding bias and opportunities in financial services

It is undeniable that our lives have been made better by artificial intelligence (AI). AI technology allow us to get almost anything, anytime, anywhere in the world at the click of a button; prevent disease epidemics and keep them from spiralling out of control, and generally just make day-to-day life a bit easier by helping us to save energy, book a babysitter, manage our cash and our health all at a very low cost. AI's penetration into systems and processes in virtually all sectors of business and life has been rapid and global. The speed and scale at which AI is proliferating does however raise the question of how at-risk we may be that the AI we are building for good can also be introducing damaging bias at scale. In this two-part series, I explore the issues with AI constructs, the good bad and the ugly and how we can think about shaping a future through AI in financial services that helps lift people up rather than scaling problems up.