How to protect chatbot data and user privacy

Are chatbots your next big data vulnerability? Yes, chatbots, those little add-ons to Slack and other messaging apps that answer basic HR questions, conduct company-wide polls, or get information from customers before connecting them to a person, pose a security risk. Because of the way we buy bots, Rob May, CEO of chatbot vendor Talla, says the IT industry is heading toward a data security crisis. "In the early days of SaaS [software as a service]," he explains, software "was sold as, 'Hey, marketing department, guess what? IT doesn't have to sign off, you just need a web browser,' and IT thought that was fine until one day your whole company was SaaS."