Why Conversational AI means so much more than ChatBots

It's a modern age conundrum: for years, customers have engaged with ChatBots to resolve a whole range of queries, only to be left frustrated and dissatisfied by the experience While these solutions are adept at automating the customer service process and cutting costs, their limited functionality means they have generated little value wider business context – until now. A new generation of technologies has been developed to not only service customers more effectively, but also to optimize human resource management and employee enablement. Even now that Conversational AI (CAI) technologies have arrived on the scene to take user experience (UX) to the next level, the truth is, that many individuals will still mistake them for run-of-the-mill Bots. The result of this is that some organizations might invest in the wrong technologies, or else dismiss next-gen solutions that could boost their efficiency. Beyond just offering first-line support to customers and colleagues, or the conversational acumen of home assistants like Alexa or Siri, newer CAI technologies are capable of fielding a much more complex range of queries, which will no doubt be a great service to organizations in the remote climate.