Council Post: From Emotion To Empathy: Bringing Human Experience To Voice AI

Raghu Ravinutala is CEO and co-founder of enterprise-grade conversational AI platform Yellow.ai. The last few years have seen increased adoption of voice technology, with the usage of voice assistants booming across the globe. A lot of it has to do with advancements in speech recognition technology, easy accessibility to voice interfaces and availability at the right time and the right place. Not only that, but Covid-19 has acted as a catalyst for businesses. Popularly referred to as the "fourth channel of sales," voice technology is impacting how consumers interact with brands, preferring the immediacy and interpersonality of phone calls.