Humanizing AI to improve the home buying journey - HousingWire

There's no question AI and machine learning are having a transformational impact on the home buying and refinancing journey. And while the long-term reverberations of AI's expanding role are fascinating and for some worrying, companies are realizing that marrying people with machine intelligence is the path to capitalize on AI's potential. Artificial intelligence has generated lots of unrealistic expectations. There's no shortage of vendors, or internal project plans liberally sprinkled with references to computer vision, supervised learning and other forms of the technology, with little connection to its real capabilities. Merely calling a CRM "AI-powered," for example, doesn't make it any more effective, but it might help with fundraising.