A more financially inclusive world with big data and disruptive technology - Deloitte in Scotland

Kent Mackenzie, a Director at Deloitte explains the influence that artificial intelligence and robotics are having on financial technology – and how big data and disruptive technology can help create a more financially-inclusive world. Two of the most exciting areas of the Firm's work involve creating its own products and services in-house and working with start-up companies to co-develop technology. "We're testing some specific AI initiatives with two of our biggest FS clients at the moment, it's very exciting -the potential use of artificial intelligence to augment decision-making in financial services is huge. Our work right now is considering customer sentiment and how AI can be used to truly understand the'heartbeat' of customers and configure services, and products that will absolutely work for them, adapting to respond to different challenges or financial'rhythm' of their everyday lives. We are also embarking on AI pilots to look at how lending and affordability can fine-tuned and more appropriate assessed using AI. I am very'pro-Musk' and keen to focus on how we use'AI for good' in financial services – it's all about the customer. "The next step is to use AI to make predictions instead of simply modelling past data.