Guidelines for human-AI interaction design - Microsoft Research

The increasing availability and accuracy of AI has stimulated uses of AI technologies in mainstream user-facing applications and services. Along with opportunities for infusing valuable AI services in a wide range of products come challenges and questions about best practices and guidelines for human-centered design. A dedicated team of Microsoft researchers addressed this need by synthesizing and validating a set of guidelines for human-AI interaction. This work marks an important step toward much-needed best practices for the complexities AI designers face. The integration of AI services such as prediction, recognition, and natural language understanding brings multiple new considerations to the fore for designers.