Thoughts on the UX of Bots – Chris Messina

Many of you probably know that I have my own bot -- but one of the more useful features of my bot is its ability to field private messages on my behalf. These messages get sent to me via Messenger, and I respond from within that context. Unlike email which I can and tend to put off indefinitely (sorry!), messages that I receive via MessinaBot stack up quickly, and therefore need to be addressed serially, as they're received. This forces me to respond in a relatively timely and brief fashion. Sometimes though, I get tougher questions that require a bit more thought. Given the frequency of questions that I receive related to bots, I asked Anne Cathrine Saarem whether she'd mind if I published my responses to her questions publicly.