Pegasystems: Workers Expect Robotics Influx PYMNTS.com

While it's true automation, robotics and other cutting-edge solutions may take away the need for human intervention, the implementation of these solutions usually just redirects a human's job, and doesn't replace it outright. In the workplace, robotics and machine learning is already disrupting everything from accounts payable to customer support, but new research from Pegasystems in its "The Future of Work" report suggests employees should anticipate working alongside them. In a survey of 845 executives across the globe and across industries, Pegasystems researchers found widespread expectations that their organizations will implement tools like artificial intelligence (AI), machine learning and robotics. Nearly 70 percent predict that one day, the word "workforce" will come to mean both human and robotic capital. It marks the brink of what some analysts consider the "fourth industrial revolution," and, according to executives surveyed, there are a few key ways workers believe AI and robotics will impact operations.