The Role of AI Technologies in Humanizing Digital Banking

Digital banking has not only gone mainstream but in many cases, it has become the only point of contact between banks and their customers. While financial services delivered through digital channels have brought the convenience of anywhere, anytime banking to consumers, what is the cost? And, are banks living up to the expectations of their customers? One of the main challenges the financial industry faces is the risk of diminished customer relationships as we make the shift to digital. Let's face it, online banking sites can be pretty impersonal.