Building better trust between humans and machines

As machines become more intelligent, they become embedded in countless facets of life. In some ways, they can act almost as full-fledged members in human-machine teams. In such cases, as with any team, trust is a necessary ingredient for good performance. But the dynamics of trust between people and machines are not yet well-understood. With a two-year project funded through the SUTD-MIT Postdoctoral Fellows Program, a collaboration between MIT and the Singapore University of Technology and Design (SUTD), postdoc Xi Jessie Yang, MIT Department of Aeronautics and Astronautics Assistant Professor Julie Shah, and SUTD Engineering Product Development Professor Katja Hölttä-Otto aim to develop greater knowledge in this area.